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Cloudvirga released a new consumer survey revealing that while recent homebuyers appreciate digital tools in the mortgage process, they still have reservations about the use of AI. The survey showed high satisfaction with automated solutions like eSigning and real-time updates, but borrowers still prefer human involvement, especially with initial applications. Despite a growing comfort with digital processes, the findings indicate that lenders need to strike a balance between automation and personalized service to meet evolving consumer expectations.
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